What Makes Customer Relationship Management Possible

question 169

Multiple Choice

What makes customer relationship management possible?

• A) the loyalty of consumers to businesses that manufacture their favourite products
• B) the adoption of the marketing concept by a majority of businesses worldwide
• C) the technological advances that result in strategic integration
• D) the increasing demands made by the legal system on business operators

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Definitions:

Independence

The state or condition of being free from dependency on others or external control, often associated with self-reliance and decision-making autonomy.

Central Traits

Personality traits that form a foundation for an individual's personality and are considered essential for understanding one's character.

Humanistic Psychologists

Psychologists who focus on an individual's potential for growth and emphasize personal freedom, self-awareness, and self-fulfillment.

Abraham Maslow

An American psychologist known for creating Maslow's hierarchy of needs, a theory in psychology proposed to explain human motivation.