Customer Relationship Management (CRM) Is the Combination of Strategies and Technologies

question 153

True/False

Customer relationship management (CRM) is the combination of strategies and technologies that empowers relationship programs.

---

Definitions:

Successive Approximations

A technique in behaviorism used to train a new behavior by rewarding actions that are progressively closer to the desired behavior.

Rewards

Positive reinforcements that encourage certain behaviors by providing a desirable outcome or benefit when those behaviors are performed.

Shaping

A method used in behavioral psychology to gradually teach a new behavior through reinforcement of successive approximations to the desired behavior.

Emotional Disturbance

A condition characterized by significant difficulties in emotional regulation, leading to problems in social, educational, or occupational functioning.