The Use of Customer Relationship Management (CRM) Is Limited to Large

question 30

True/False

The use of customer relationship management (CRM) is limited to large organizations with vast financial resources.

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Definitions:

Model Aggression

The act of demonstrating aggressive behavior as a template or example, which can be learned and replicated by observers.

Operant Conditioning

A learning process that employs rewards and punishments to influence behavior.

Primary Reinforcers

Innate rewarding stimuli that fulfill basic biological needs or desires, such as food, water, and comfort, which do not require learning to be effective.

Shaping

A method of behavior training in which reinforcement is given for progressively closer approximations of the desired behavior.