Discuss Proactive and Reactive Methods Used in the Customer Service

question 26

Essay

Discuss proactive and reactive methods used in the customer service process. How can a dissatisfied customer actually benefit a company?

---

Definitions:

Deep Diversity

Diversity that goes beyond surface attributes such as race and gender to include differences in values, experiences, and cognitive styles.

Cohesion

Refers to the degree of camaraderie and unity within a group, affecting its overall performance and member satisfaction.

KSAs

An acronym for Knowledge, Skills, and Abilities; a set of criteria used to evaluate an individual's capability to perform a job.

Abilities

The physical or mental capacities that an individual possesses, which enable them to perform specific tasks.