​Match Each Term with the Correct Statement Below

question 49

Short Answer

​Match each term with the correct statement below.
a.​Berkeley Internet Name Domain (BIND)
b.DHCPD daemon​
c.​DNS cache file
d.File Transfer Protocol (FTP)​
e.​jitter
f.NetBIOS​
g.​NIS client
h.offset​
i.​reverse lookup
j.zone transfer
-​A protocol used by Windows computers that adds a unique 15-character name to file- and printer-sharing traffic.

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Definitions:

Controllable Factor

An element or variable in a business or process that can be modified or adjusted according to the needs of the manager or operator.

Experience Economy

An economic concept where businesses create memorable events for their customers, and the memory itself becomes the product.

Service Blueprint

A detailed diagram that visualizes the service process, points of customer contact, and the front and back-office activities that a service entails.

Customer Contact Audit

An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.