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In residual analysis for multiple regression, if the assumptions about the error term are valid and the model is an adequate representation of the relationships between the variables, then the plot of the residuals versus the predicted y values
Employee Development
Initiatives and programs aimed at improving staff skills, competencies, and career prospects for better performance and job satisfaction.
Compensation
The complete sum of cash and non-cash compensation given to an employee by an employer in exchange for the work done as requested.
Internal Marketing
The notion that a service organization must focus on its employees, or internal market, before successful programs can be directed at customers.
Customer Experience Management
A business strategy focused on managing and improving the entire customer experience across various touchpoints and interactions.
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