During Late-Night Hours, the 10^th Street Convenience Store Averages Four

question 42

Multiple Choice

During late-night hours, the 10^th Street convenience store averages four customers per hour.No customers have arrived in the last half-hour.Assuming that all Poisson conditions are met, determine the probability that the next customer won't arrive for at least 45 more minutes.

• A).0498
• B).0732
• C).1430
• D).4168
• E).0992

Understand and apply the scenario painting technique in creating effective sales messages.

Differentiate between tangible/intangible rewards and intrinsic/extrinsic benefits.

Know when to use indirect or direct order in organizing information for persuasive messages.

Learn techniques for gaining reader attention at the beginning of sales messages.

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Definitions:

Progressive Relaxation

A technique used to reduce stress and anxiety by tensing and then relaxing each muscle group in the body progressively.

Counterconditioning

A behavior therapy technique where an unwanted response to a stimulus is replaced with a desired response.

Unconditional Positive Regard

In psychology, an attitude of total acceptance and support towards another person regardless of what they say or do, often used within therapeutic settings.

Psychoanalysis

A therapeutic technique and theory of psychology developed by Sigmund Freud, focusing on unconscious motives and conflicts.