The Waiting Time Before a Caller Is Able to Speak

question 74

Multiple Choice

The waiting time before a caller is able to speak to a customer service representative at Chase Bank is exponentially distributed, with an average waiting time of 2.5 minutes How likely is it that a caller will wait between 4 and 5 minutes?

• A).1623
• B).0666
• C).1265
• D).1892
• E).0934

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Definitions:

Bonus Column

An additional column in a table or spreadsheet that is used to display extra information or calculations not included in the main data set.

Employees Table

A structured set of data in a database specifically organized to hold information about employees within an organization.

Datasheet View

A display format in database applications that shows records in rows and columns, similar to a spreadsheet.

Infinity Symbol

A mathematical symbol representing the concept of infinity, typically depicted as a horizontal figure eight ( ∞ ).