If, During a Sales Presentation, You Do Not Know the Answer

question 14

True/False

If, during a sales presentation, you do not know the answer to a question, it is okay to tell them this and promise to get back to them with the information.

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Definitions:

Folkways

Norms for routine or casual interaction that guide everyday behavior in society, but whose violation is not considered serious.

Negative Sanctions

Penalties or punishments imposed to enforce conformity to social norms, aiming to discourage unacceptable or deviant behavior.

Cultural Universals

Patterns or traits that are globally common to all societies, such as language, religion, and family structures.

Situational Norms

Shared expectations and rules guiding behavior in specific situations, environments, or contexts.