Over the Past Several Years, the Demand for Phone Operators

question 60

Multiple Choice

Over the past several years, the demand for phone operators has fallen dramatically. Which of the following would account for this development?

• A) an increase in the number of automated answering services
• B) a decrease in the technology associated with phone equipment
• C) an increase in the supply of phone operators
• D) higher prices for long-distance service

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Definitions:

Effective Service

Delivery of services in a manner that achieves desired outcomes efficiently and satisfactorily.

Judging

The process of forming opinions or conclusions about people or situations, often involving assessment against certain criteria or standards.

Criticizing

Criticizing involves expressing disapproval or pointing out the faults or mistakes of someone or something, often in a negative manner.

Placing Blame

The act of attributing responsibility for a fault or wrong to a specific person, group, or entity.