Use the following to answer questions:
Figure: Prisoners' Dilemma for Thelma and Louise 
-(Figure: Prisoners' Dilemma for Thelma and Louise) Look at the Figure Prisoners' Dilemma for Thelma and Louise. Thelma and Louise are arrested and jailed for murder. Given the payoff matrix in the figure, the optimal behavior for Thelma and Louise to minimize their joint sentence is for Thelma _____ and for Louise ____.
Definitions:
Customer Service
The support and advice provided by a company to those people who buy or use its products or services.
Congruency
The degree of alignment or agreement between two or more elements, such as organizational goals and employee behavior or values.
Client Contacts
Interactions or communications between a business and its clients, often critical for developing and maintaining relationships.
Reward Problems
Issues or challenges that arise in the process of recognizing or compensating employees' efforts and achievements.
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