Examlex
Which of the following cost concepts is correctly defined?
Omnichannel Operations
A multi-channel approach to sales and customer service that provides an integrated and cohesive customer experience no matter how or where a customer reaches out.
CRM
Customer Relationship Management, a strategic approach that companies use to manage interactions with current and potential customers, often utilizing data analysis to improve business relationships.
Omnichannel Retailers
Retail operations that integrate different methods of shopping available to consumers, such as online, in a physical store, or by phone.
Internet
A vast network of computers that is globally connected, facilitating information sharing, communication, and access to web resources.
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