Headings and Subheadings Are Valuable in Manuals, So They Should

question 9

Multiple Choice

Headings and subheadings are valuable in manuals, so they should

• A)stand out by using bolding and colour.
• B)use the same font size and degree of capitalization for all levels of headings.
• C)use generic topic headings such as "instructions."
• D)be numbered.

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Definitions:

Negative Elements

Components or aspects of a situation, document, or product that detract from its overall quality or effectiveness.

Positive Memos

Internal corporate communications that convey affirmative news, reinforcement, or encouragement to employees.

Reader Benefits

The advantages or positive outcomes that readers gain from engaging with a text.

Informative Message

Communication designed to convey factual information and increase the recipient's understanding of a topic.