One Way to Move from the Social Contact to the Business

question 65

Multiple Choice

One way to move from the social contact to the business contact is to thank the customer for taking time to meet with you and then review your goals for the meeting. Which of the following approaches is this?

• A)product demonstration
• B)agenda
• C)social
• D)referral
• E)customer benefit

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Definitions:

Normal Line

A term that can refer to a standard or expected level of performance, or in mathematics, a straight line that conforms to its defined or understood parameters.

Defense

Actions or strategies designed to protect oneself or property from attack or harm.

Crisis Intervention Services

Services designed to provide immediate, short-term help to individuals who experience an event that generates emotional, mental, physical, and behavioral distress or problems.

Mental Illness

Disorders that affect mood, thinking, and behavior, ranging from depression to schizophrenia.