As Part of Negotiation Skills Training,the Sales Representatives Learn About

question 16

Multiple Choice

As part of negotiation skills training,the sales representatives learn about handling customer objections. A common customer objection regards the quality of produce and meat. How should a sales representative most likely address this objection?

• A)Emphasize the firm's commitment to customer service after a sale.
• B)Offer a specific delivery time so restaurants know when to expect products.
• C)Engage in transactional selling methods to develop a strategic relationship.
• D)Offer a discount on the first years' orders to gain the buyer's trust.
• E)Deny that a quality problem exists by showing certifications from local farmers.

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Definitions:

Buyers

Individuals or organizations that purchase goods or services for personal use, resale, or use in production.

Choices

The range of options available to someone at any given time for making decisions.

Online Banking

A service provided by banks that allows customers to perform financial transactions remotely via the internet.

Entry Barrier

Product or service feature that customers expect from organizations in a certain industry; an organization trying to enter this market must provide this product or service at a minimum to be able to compete.