Alana Pierce Is the Director of Membership Programs for the Tammerline

question 8

Multiple Choice

Alana Pierce is the director of Membership Programs for the Tammerline Zoo. She develops the programs and sells them to zoo visitors. The programs are tiered and include discounts and special perks for members.
-Which of the following actions by Alana would most likely provide a moment of magic for new members of the zoo?

• A)sending an electronic receipt for payment
• B)providing a plastic membership card
• C)giving away zoo t-shirts to new members
• D)printing a schedule of zoo hours and events
• E)seeking donations for the zoo's outreach program

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Definitions:

Projection

Projection is a psychological defense mechanism where individuals attribute their own undesirable thoughts, feelings, or motives onto someone else.

Feelings Toward

Emotional responses or attitudes an individual has about a particular thing or situation.

Self-determination Theory

A psychological framework suggesting people are motivated to grow and change by three innate and universal needs: competence, autonomy, and relatedness.

Particular Needs

Specific requirements or necessities that individuals or groups have, which can vary greatly depending on personal circumstances, preferences, or conditions.