Which of the Following Would Be the Best Application of Principles

question 8

Multiple Choice

Which of the following would be the best application of principles regarding gift giving to customers?

• A)Give gifts before doing business with a customer.
• B)Determine the gift-receiving policy of the customer's company.
• C)Once begun,maintain a regular and consistent pattern of gift giving.
• D)Clearly explain the conditions you expect of the customer who accepts a gift.
• E)Give a gift proportional to the sale you expect to make from the customer.

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Definitions:

Assertiveness

A communication style characterized by confidence and directness in expressing one's opinions, needs, and desires, while respecting others.

Ingratiation

A psychological technique aimed at making oneself more likable to others through flattery or other forms of manipulation.

Impression Management

The process through which individuals attempt to control the perceptions others have of them, usually to appear more favorable or competent.

Upward Influence

refers to the ability of lower-level employees to affect the decisions, actions, and perspectives of their higher-up managers or leaders.