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Public Service Workers Who Interact Directly with Citizens Are Known

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Short Answer

Public service workers who interact directly with citizens are known as .


Definitions:

Throughput Time

The complete duration needed to create a product, starting from the commencement of its production until it's finished.

Manufacturing Cycle Efficiency

A metric that evaluates the efficiency of a manufacturing process by comparing the value-added time to the total production time.

Queue Time

The duration that an item spends waiting to be processed or serviced in a system.

Delivery Cycle Time

The total time taken from receiving a customer order to the delivery of the product, indicating the efficiency of the production and delivery system.

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