The Attitudes That Ryan's Customers Develop After They Have Purchased

question 145

Multiple Choice

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether or not they renew each year.He needs to convey ____________ by delivering the right services the right way.

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Supply Chain Strategy

The plan and execution of all processes involved in sourcing, procuring, converting, and all logistics management activities, aiming to maximize customer value and achieve a sustainable competitive advantage.

Outdoor Furniture

Furniture specifically designed to be used outside, typically made of materials that are resistant to weather, such as waterproof fabrics and rust-resistant metals.

Summer Season

The warmest season of the year, typically occurring between spring and autumn in temperate regions, and often associated with outdoor activities and vacations.

Push Strategy

A marketing strategy where businesses push their products to be seen by consumers, typically through distribution channels, to increase demand.