Since Al's Auto Parts Has Had Trouble with Its Windshield

question 119

Multiple Choice

Since Al's Auto Parts has had trouble with its windshield wiper manufacturer in the past,it is requesting a guarantee from the company before it will place another order.Which of the service quality dimensions is being addressed in this scenario?

• A) ethics
• B) assurance
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Success Rate

Success rate refers to the percentage of attempts in any given activity or domain that achieve the desired outcome.

Prototype

An original model or first form of a product from which other forms are later developed, also applies to concepts in cognitive psychology as the typical representation of a category.

Blue Jay

A North American bird known for its bright blue coloring and loud, distinctive calls, part of the corvid family.

Fraternal Twins

Siblings that are born at the same time but have developed from two different eggs fertilized by two different sperm, sharing 50% of their DNA.