When Buffalo Bank Required All Customers to Use Its Online

question 73

True/False

When Buffalo Bank required all customers to use its online banking services,over 20 percent of its customers closed their accounts.In this scenario,Buffalo Bank's service fell outside customers' zone of tolerance.

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Single Mothers

Refers to women who are raising children without the presence or support of a partner, facing unique social, financial, and emotional challenges.

Seventeenth Amendment

Progressive reform passed in 1913 that required U.S. senators to be elected directly by voters; previously, senators were chosen by state legislatures.

Federal Income Tax

A tax levied by the United States federal government on the annual earnings of individuals, corporations, trusts, and other legal entities.

U.S. Senators

Elected officials who serve in the United States Senate, one of the two chambers of the United States Congress, representing their respective states and responsible for making federal laws.