A ________ Gap Reflects the Difference Between Customers' Expectations and the Firm's

question 37

Multiple Choice

A ________ gap reflects the difference between customers' expectations and the firm's perception of those customer expectations.

• A)seniority
• B)knowledge
• C)standards
• D)delivery
• E)communication

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Definitions:

Neuroticism

A personality trait characterized by emotional instability, anxiety, moodiness, and susceptibility to stress.

Facebook Status

A feature on the Facebook platform allowing users to post messages and comments, sharing thoughts or activities with friends.

Social Media Habits

Behavior patterns related to engaging with and utilizing social media networks.