Empowerment of Employees Helps Address the Delivery Gap Because

question 77

Multiple Choice

Empowerment of employees helps address the delivery gap because

• A) employees directly involved with the customer can respond effectively at the moment the problem occurs.
• B) customers appreciate feeling empowered.
• C) management then doesn't need to devote time and energy to resolving service delivery problems.
• D) employees spend less time resolving problems than managers would.
• E) it ultimately contributes to employee knowledge and retention.

---

Definitions:

Mental State

The condition of someone's mental and emotional health at a particular time, often assessed through mood, behavior, and cognitive functions.

Forensic Nurse Examiner

A specialized nurse who provides care to victims of crime, collects evidence, and may testify in court about medical findings.

Expert Witness

An individual with specialized knowledge or expertise in a particular field, called upon to testify in court cases or legal matters.

Fact Witness

A fact witness is an individual who testifies in court based on the facts and observations related to a case, without providing opinions or expertise.