When Travelers Are Bumped from Overbooked Flights, They Are Frequently

question 116

Multiple Choice

When travelers are bumped from overbooked flights, they are frequently offered vouchers good for future travel. The dollar value of the voucher is the airline's estimate of

• A)perishable value.
• B)distributive fairness.
• C)empowerment.
• D)procedural justice.
• E)the size of the knowledge gap.

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Definitions:

Cognitive Generalization

The extension of learned behavior or response to situations that are similar, but not identical, to the original learning environment.

Extremity Bias

The tendency for people to remember and give disproportionate weight to the most extreme examples or experiences.

Group Attribution Error

The tendency to erroneously attribute the behavior or attitudes of individuals within a group to the group as a whole.

Prototype

An original model on which something is patterned or an early, typical example of a concept or category.