The New Hotel Manager Asked the Chef,"Are You Sure You

question 120

Multiple Choice

The new hotel manager asked the chef,"Are you sure you know how to cook Beef Wellington?" Which of the service dimensions was the hotel manager expressing concern about?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Acquisition

The gradual formation of an association between conditioned and unconditioned stimuli.

Spontaneous Recovery

A process in which a previously extinguished response reemerges after the conditioned stimulus is presented again.

Conditioned Stimulus

In classical conditioning, a previously neutral stimulus that, after becoming associated with the unconditioned stimulus, triggers a conditioned response.

Reflexive Response

An automatic reaction to a stimulus, not under conscious control, often protecting the body from harm or promoting its physiological well-being.