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Andy likes gourmet popcorn and will spend time trying to find his favorite brand. His brother, Joaquin, loves popcorn but doesn't care about brands. For Andy, popcorn is a ________ good while for Joaquin it is a ________ good.
W. Edwards Deming
An American engineer, statistician, professor, author, lecturer, and management consultant, known for his work in the field of quality management.
Wagner Act
U.S. legislation passed in 1935 that established the rights of employees to unionize, engage in collective bargaining, and take collective action, including striking.
Collective Bargaining
The process of negotiation between employers and a group of employees aimed at agreements to regulate working salaries, working conditions, benefits, and other aspects of workers' compensation and rights.
Human Relations Techniques
Approaches and methods used to improve interpersonal relationships, worker satisfaction, and productivity in the workplace.
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