Yvonne Uses Her Customer Relationship Management (CRM)system to Predict When

question 87

Multiple Choice

Yvonne uses her customer relationship management (CRM) system to predict when her business customers will need more of her company's packaging materials.When she thinks a customer should be ready to make another order,she contacts them.Yvonne is using CRM to encourage customers to engage in a(n)

• A) new buy.
• B) modified rebuy.
• C) adapted buy.
• D) straight rebuy.
• E) generic buy.

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Definitions:

Salesperson

An individual employed to sell products or services to customers, playing a crucial role in driving revenue and customer satisfaction.

Online Sales Training

A form of instruction or education delivered over the internet that aims to improve the skills and knowledge of individuals in selling products or services electronically.

On-the-Job Training

The training received by employees during the course of their current employment to enhance skills and performance.

Selling Skills

Abilities necessary to effectively persuade customers to purchase goods or services, including communication, negotiation, and closing techniques.