A Patient Objects to a Medical Practice's New Policy of Requiring

question 12

Multiple Choice

A patient objects to a medical practice's new policy of requiring deductible payments and co-payments at the time of service. Which of the following would be the best response by the staff?

• A) Other service providers such as hairstylists get paid at the time of service.
• B) By paying now, you won't have to worry about a future bill.
• C) Paying now helps keep our costs down so our charges won't go up as much.
• D) At least we're not like a repair shop that keeps your car until the bill is paid.

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Definitions:

Positive Results

Outcomes or findings from an action, event, or analysis that are favorable or beneficial, often referring to financial gains or progress.

Negative Aspects

Refers to the disadvantages or less favorable elements associated with a situation, decision, or object.

Long-Range Planning

Strategic planning focused on goals and strategies that span over several years into the future.

Budgeting

The process of creating a financial plan to manage revenues, expenses, and resources over a specified period.