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Alexandra and Tomas enter into a contract in which Tomas agrees to install a new door for Alexandra and to install a new silver doorknob. Tomas installs the door, but silver doorknobs are out of stock so he finds a chrome knob that he believes looks silver and he installs it. Which of the following describes Tomas' performance of his duties?
Miscommunication
A failure to accurately exchange information, leading to misunderstandings or errors in conveying a message.
Noise
Any stimulus that interferes with accurately expressing or understanding a message.
Nonverbal Cues
Forms of communication without words, such as gestures, facial expressions, and body language, that convey messages or emotions.
Computer-Mediated Communication
A form of communication that occurs through the use of two or more electronic devices.
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