When You Read a Case, You Should

question 38

Multiple Choice

When you read a case, you should:

• A) Find the facts, look for the issue, critically think about the issue, and determine if your reasoning matches the reasoning of the judge.
• B) Identify the legal issues, apply the facts to the legal issues, and evaluate the reasoning of the judge in light of the facts of the case.
• C) Consider the truth of the facts of the case, identify legal questions raised, review the decision of the judge, and determine if the judge's decision was justified by the rule of law.
• D) Find the facts, look for the issue, identify the judge's reason and conclusion, locate the rules of law that govern the reasoning, and apply critical thinking to the judge's reasoning.
• E) Identify the facts, apply critical thinking skills to determine the truths of the facts, and identify how the judge interpreted the facts in the case.

Understand the importance and principles of effective customer service.

Identify practices for going above and beyond in customer service.

Develop skills to handle and deliver bad news to customers effectively.

Recognize the significance of competition and other external factors in enhancing customer service quality.