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The nurse is instructing one of the facility's unlicensed assistive personnel (UAP) about how to correctly use a sharps container. The nurse recognizes that further instruction is warranted when the UAP states, "I will:
Brand Loyalty
A consumer’s steadfast allegiance to a brand, as evidenced by repeated purchases.
Customer Orientation
A business strategy that focuses on creating a positive experience for customers, emphasizing their needs and satisfaction.
Exceeds Expectations
A performance rating that indicates an individual or work has surpassed the set standards or goals.
Retain Customers
Strategies and practices aimed at keeping existing customers engaged and continuing to purchase products or services.
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