Diane Is a Receptionist Working at an Orthopedic Office

question 4

Short Answer

Diane is a receptionist working at an orthopedic office. One afternoon a prospective patient comes in and asks her about the services offered by the facility. Diane provides the patient with a brochure and a brief overview. She then continues to share additional statements about another office to dissuade the patient from seeking care elsewhere.If Diane shares statements that are not factual with this patient about the other office, what wrongful act may she be guilty of?

---

Definitions:

Technical Emphases

The focus on technological aspects or expertise within a project, activity, or organization.

Coordination Methods

Techniques and practices used to align actions, resources, and goals among different individuals or groups.

Synergy

The creation of a whole that is greater than the sum of its parts, often occurring within collaborative efforts.

Consistency

The quality of achieving a level of performance or standard that does not vary greatly in quality over time.