Which of the Following Is Most Likely a True Statement

question 82

Multiple Choice

Which of the following is most likely a true statement about services?

• A) Service quality is not dependent on the provider.
• B) Demand fluctuation has little to no impact on service providers.
• C) Services can be easily separated from their providers.
• D) Services can be stored for later sale or use.
• E) Service industries vary greatly.

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Definitions:

Assurance

A positive declaration intended to give confidence; in business, it often refers to guarantees or warranties offered on products or services.

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.

Customer Contact Audit

A systematic review of all the points at which a business interacts with its customers, aiming to improve service quality and customer satisfaction.

Flowchart

A diagram that displays a process or system using symbols and arrows to represent steps and the flow direction, respectively.