In Which of the Following Customer Relationship Groups Do Organizations

question 98

Multiple Choice

In which of the following customer relationship groups do organizations generally avoid investing?

• A) barnacles
• B) true friends
• C) strangers
• D) butterflies
• E) true believers

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Definitions:

Industrial Revolution

A period of major industrialization that took place during the late 1700s and early 1800s, transforming primarily agrarian, manual labor-based societies into industrialized, machine-driven ones.

Management Structure

The organization of managerial hierarchies, systems, and rules within a business or institution that defines how activities such as task allocation, coordination, and supervision are directed.

Interpersonal Relations

Interpersonal Relations involve interactions and connections between individuals, influenced by factors like communication, emotions, and shared interests, impacting social and work environments.

Customer Service Orientation

A focus or approach towards prioritizing and ensuring customer satisfaction and needs.