Compare the Following Statements Made by a Salesperson and Select

question 73

Multiple Choice

Compare the following statements made by a salesperson and select the one that exemplifies handling objections by denial.

• A)We can discuss the product's warranty in a few minutes, but first let me explain one more important benefit of the product.
• B)Yes, our service time is slower, but our service staff has won the Best Service in the Industry award for the past 5 years.
• C)It simply is not accurate to claim that our product is a copycat of XYZ brand. We have a patent showing how our product is considerably different.
• D)Yes, our prices are higher, but our product has been proven to be more efficient.
• E)If I may take just a moment to ask about your production needs, we can then talk about the various delivery options.

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Definitions:

Marginal Cost

The supplementary cost associated with manufacturing one more unit of a good or service.

Decreasing Its Output

A strategy or condition where a firm reduces the quantity of goods or services it produces, often in response to lower demand or to increase prices.

Marginal Revenue

Marginal revenue is the additional income generated from selling one more unit of a good or service, critical for determining the optimal level of output for profit maximization.

Marginal Cost

The incremental cost of producing an additional unit of a good or service.