Leon Works at Smith's Department Store

question 45

Multiple Choice

Leon works at Smith's Department Store. He has been instructed that he is allowed to match a price with a competitor's price if the customer shows them proof of the price online. Smith's management team is participating in

• A)quality control.
• B)transparency.
• C)standardization.
• D)employee equity.
• E)empowerment.

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Definitions:

External

Relating to or occurring on the outside, often referring to factors or influences that originate from beyond an individual or organization.

Internal

Pertains to something occurring within an entity, organization, or system, as opposed to external factors.

Psychological Organizational Behaviour

Studies how individual psychological factors influence and are influenced by the organizational context.

POB

Positive Organizational Behavior; focuses on the study and application of positively oriented human resource strengths and psychological capacities that can be measured, developed, and effectively managed for performance improvement in the workplace.