When It Comes to Using Social Media to Respond to Customer

question 142

Multiple Choice

When it comes to using social media to respond to customer complaints, research by Nielsen found that 42 percent of 18- to 34-year-olds expect customer support within ________ of a question or complaint.

• A)30 minutes
• B)1 hour
• C)8 hours
• D)12 hours
• E)24 hours

---

Definitions:

Bond Principal

The face value of a bond, or the amount of money the bond issuer will pay back to the bondholder at maturity.

Serial Bonds

Bonds that are issued under the same contract but mature at different times, allowing the issuer to spread the repayment over several periods.

Principal Retirement

The act of paying off the original sum of money borrowed in a loan, excluding interest payments.

Unsecured Bond

A bond not backed by collateral, relying on the issuer's creditworthiness.