Which Term Is Not Associated with a Pull Strategy

question 31

Multiple Choice

Which term is not associated with a pull strategy?

• A)flexibility
• B)speculation
• C)customization
• D)tailored
• E)responsive

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Definitions:

Delivery Gap

The discrepancy between a company's service quality specifications and the actual service delivered to customers.

Zone of Tolerance

The range within which consumers are willing to accept variations in a product or service’s level of quality.

Reservation Policy

A set of rules and guidelines established by a service provider regarding the booking of its services or facilities, often including deposit requirements, cancellation policies, and booking deadlines.

Empowerment

The process of giving individuals or groups the power and resources to make decisions, take actions, and be responsible for their outcomes.