Outside Order Takers Are Most Likely to Do Which of the Following

question 9

Multiple Choice

Outside order takers are most likely to do which of the following?

• A) arrange point-of-purchase displays
• B) generate leads for new customers
• C) help design the product displays
• D) follow up with dissatisfied customers
• E) lead technical programs to educate customers

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Definitions:

Theory X

A management concept that assumes employees are inherently lazy and will avoid work if they can, suggesting the need for strict supervision and control.

Self-direction

The ability to set a course or take action independently, often related to personal or professional goal setting and achievement.

Theory Y

Theory Y is a management style that assumes employees are inherently motivated and enthusiastic about their work, promoting a participative decision-making process.

Zero Defects

A management philosophy aimed at eliminating defects in products or processes through continuous improvement and defect prevention measures.