During a Sales Call, You Respond to a Customer's Issue

question 15

Multiple Choice

During a sales call, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the objection?

• A) postpone
• B) denial
• C) agree and neutralize
• D) ignore
• E) convert

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Definitions:

Depression

A common but serious mood disorder that causes severe symptoms affecting how you feel, think, and handle daily activities, requiring clinical diagnosis and intervention.

Eating Disorders

Mental disorders characterized by abnormal or disturbed eating habits which negatively affect a person's health and well-being.

Neuroscience Perspective

An approach in psychology that examines mental and psychological functions based on their biological processes, especially focusing on the role of the nervous system.

Physical Properties

Characteristics of matter that can be observed or measured without changing its composition, such as density, color, or boiling point.