Which of the Following Statements Should a Salesperson Use as a Denial

question 137

Multiple Choice

Which of the following statements should a salesperson use as a denial response to a prospect's objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes,you're right,it is lighter,but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life,but that really hasn't been a problem.It is so popular it never stays on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying…."

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Definitions:

Therapeutic Environment

An environment designed to promote healing and wellness, often characterized by safety, support, and care, within the context of mental health treatment or therapy.

Transference

A psychological phenomenon where an individual unconsciously redirects feelings and desires from their past onto a new object or person, often encountered in psychotherapy.

Growing Affection

The gradual increase of fondness or love towards someone or something.

Reflective Listening

Reflective Listening is a communication strategy involving actively listening to the speaker and then reflecting or paraphrasing what was said to confirm understanding.