The Internal Response That Customers Have to All Aspects of an Organization

question 49

Multiple Choice

The internal response that customers have to all aspects of an organization and its offerings is referred to as

• A) customer experience.
• B) relationship marketing.
• C) internal customer audit.
• D) internal marketing.
• E) customer relationship management.

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Definitions:

Loss of Individuality

The process by which individuals lose their unique identity and assimilate into a group, often leading to a conformity or loss of personal expression.

Social Loafing

The phenomenon where individuals exert less effort to achieve a goal when they work in a group compared to when they work alone.

Role Ambiguity

Occurs when an individual lacks clear direction or information about their responsibilities and expectations in their role.

Low Power

A term often used in social sciences to refer to individuals or groups that lack the authority, control, or influence to achieve their objectives relative to those with more power.