Which of the Following Is the Most Important Factor in Determining

question 45

Multiple Choice

Which of the following is the most important factor in determining an individual's power and prestige in a state?

• A) physical size
• B) speaking ability
• C) personality
• D) social status
• E) anthropomorphism

---

Definitions:

Calmed Down

Entering a state of relaxation after being previously agitated or excited, reducing stress or anger.

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.

Self-Esteem Trap

The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.

Customer's Attack

Hostile or aggressive behavior by a customer towards a service provider, often as a result of dissatisfaction.