Examlex
Consider the following table of activities A through G in which A is the start node and G is the stop node.
Right Tone
The selection of a writing or speaking style that is appropriate for the audience and the message's purpose.
Indirect Claims
Requests or complaints made in a subtle, non-confrontational manner, focusing on context and rationale before stating the actual claim to foster understanding.
Adjustment Refusals
Responses where a request for change, correction, or accommodation is denied.
Refuse Positively
The skill of saying no or declining in a manner that is polite and maintains good relationships.
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