The Integration of the Lowest Level of the WBS with the Organizational

question 71

Multiple Choice

The integration of the lowest level of the WBS with the organizational units responsible for performing the work is known as

• A) responsibility matrix.
• B) organization breakdown structure.
• C) work breakdown structure.
• D) priority matrix.
• E) process breakdown structure.

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Definitions:

Customer Satisfaction

The measure of how products and services supplied by a company meet or surpass customer expectation.

Satisfaction Guarantee

A promise or assurance given by a company that a customer will be pleased with a product or service, or a refund or replacement will be offered.

Strategic Point

A critical factor or position within a strategic plan that can significantly influence the success or failure of said plan.

Nonmonetary Costs

Costs associated with a purchase that are not financial, such as time spent, effort, and emotional stress.