In Order to Keep the Customer Happy and to Keep

question 36

True/False

In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.

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Definitions:

Creative Response

The act of producing novel and useful ideas or solutions in reaction to a problem or challenge.

Avoiding Style

A conflict management strategy where individuals do not engage or confront the conflict directly in hopes it will resolve itself or diminish over time.

Cooperation

The process where individuals or groups work together towards a common goal or benefit.

Middle Adulthood

A stage of life typically characterized by ages 40 to 65, focusing on personal and professional achievement, health maintenance, and preparation for senior years.