Mathematically, Customer Satisfaction Is a Function of the Extent to Which

question 79

Multiple Choice

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is

• A) very satisfied.
• B) slightly satisfied.
• C) neutral-expectations were met.
• D) slightly dissatisfied.
• E) very dissatisfied.

---

Definitions:

Credit Sales

Credit Sales are transactions where the goods or services are provided to the customer with the agreement that payment will be made at a future date.

Effect on Profit

The impact that specific actions or events have on the net income of a company.

Trade Receivables

Amounts owed to a business by its customers following the sale of goods or services on credit.