The Following Are Ways a Project Manager Can Manage a Customer's

question 96

Multiple Choice

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

• A) avoid the temptation to oversell the virtues of the project to win approval.
• B) make sure to develop a well-defined scope statement.
• C) delay communicating problems that you feel can be resolved without involving the customer.
• D) share significant risks that might disrupt project execution.
• E) make sure that customer interactions are handled in a competent and professional manner.

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Definitions:

Ekman

Refers to Paul Ekman, a psychologist known for his work on the universality of facial expressions and emotions.

Kinesic

Relating to kinesics, the study of body motion or body behavior as a form of non-verbal communication.

Communication Mismatch

A disconnect or failure in the exchange of information between parties, leading to misunderstandings.

Cultural Miscommunication

Misunderstandings arising from differences in language, norms, and expectations between individuals from different cultural backgrounds.