Mathematically, Customer Satisfaction Is a Function of the Extent to Which

question 79

Multiple Choice

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is

• A) very satisfied.
• B) slightly satisfied.
• C) neutral-expectations were met.
• D) slightly dissatisfied.
• E) very dissatisfied.

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Definitions:

Spot Price

The existing market value at which an asset is available for immediate purchase or sale.

Futures Contract

An agreement in law to buy or sell a designated financial product or commodity at an agreed-upon price, to be fulfilled at a future time.

Arbitrage

The simultaneous purchase and sale of the same assets or commodities in different markets to take advantage of differing prices for the same asset.

Interest Rate Risk

The potential for an investment's value to change due to fluctuations in the general level of interest rates.