When Interacting with the Customer, It Is Important That the Project

question 34

Multiple Choice

When interacting with the customer, it is important that the project manager

• A) show the customer your knowledge on the subject by using technical terms.
• B) speak slowly and in precise terms.
• C) speak the language of the customer.
• D) allow only one person from the project team to communicate with the customer.
• E) ask the customer to repeat important details.

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Definitions:

Complement

A good or service that is used together with another, increasing demand for both as the use of one enhances the value or utility of the other.

Demand Curve

A graph plotting the quantity of a good that buyers wish to purchase at different price levels, typically sloping downwards from left to right.

Consumer Confidence

A measure of the overall consumer optimism about the state of an economy, reflected through spending and saving behaviors.

Housing Bubble

A temporary condition characterized by an unusual increase in housing prices fueled by demand, speculation, and exuberant spending to the levels that income levels do not support.